20 Margaret St, London
Great Britain, 3NM98-LK
Free standard shipping
on all orders in New York
Support forum provide
for over 24h, every day.
FREQUENTLY ASKED QUESTIONS
What are the shipping times?
All wholesale orders are processed within 14 to 21 business days (excluding weekends and holidays) after receiving your order confirmation email. All samples orders are processed within 3 to 7 business days. All hair bundles orders are processed within 10 to 14 business days.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Some items are missing from my order?
Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: firstname.lastname@example.org and we will send you a similar replacement item as soon as possible.
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their items online. Unfortunately due to the nature of our products, we do not offer returns. For more information, please read more about our refund policy.
Where are you located?
We are located in London, England
I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can however track your order and see where it is at any time. If you still feel that you need assistance in tracing your package or would like to inquire about it, please contact us by email at the following address: email@example.com
Where do we ship your product from?
Our office is located in London, England.
Do you provide product tracking / tracking information?
Yes, once your order is ready to be shipped, you will receive a tracking number by email.