Shipping Policy 

 

All wholesale orders are processed within 14 to 21 business days (excluding weekends and holidays) after receiving your order confirmation email.

All samples orders are processed within 3 to 7 business days.

All hair bundles orders are processed within 10 to 14 business days. 

You will receive another notification when your order has shipped.

Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill your order.

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Local pickup

You can skip the shipping fees with free local pickup in South London. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 21 days depending on your order. We will send you an email when your order is ready along with instructions. 

Our local pickup hours are 2pm - 5pm on Monday - Friday. Please have your order confirmation email with you when you come to collect.

 

International Shipping

We offer international shipping worldwide.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Africa Cosmetics Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

 

Refunds, returns, and exchanges

Please review our return policy. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@africacosmeticsltd.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@africacosmeticsltd.com.